FAQ

Your Arrival

Will someone from London Base team meet me at the apartment?
Most of our properties allow for self-check in and full access instructions are given in our online house manual. 48 hours prior to your arrival, we will contact you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the property address, important details. Feel free to chat or call us for any questions or changes in your itinerary.
Who is my point of contact?
Your points of contact are specified in our online house manual. You can also at any time call our main contact number: 02031891677
What are the basic equipment of a London Base Property?
The majority of our properties have high-end Toiletries & bathroom amenities, a Nespresso machine and capsules, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, plush towels and linen, Wi-Fi and a fully equipped kitchen.
Do we need to bring ID or passport?
No! Most of the time we will ask for your ID before arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be received via payment link (Stripe payment platform), via bank transfer or will be blocked on your card and released 48 hours following your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact us.
Can I extend my stay once I'm in the apartment?
Of course! It's subject to availability, however. Get in touch with us and we'll let you know. If the property is available, we would be happy to accommodate you in the same property or at the very least, in a similar one.
Should I provide my own linen and towels?
No need. We equip all our properties with high-end bathroom amenities and plush linen and towels.
Should we wash our sheets before checking out?
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
Are there any cleaning products in my holiday apartment?
All our properties are tidy and clean for your arrival. If needed, the properties are equipped with a broom, mop, sponges and floor/ window detergents.
Do London Base properties have an internet connection?
All of our properties come with Wi-Fi internet connection.
Are there any house rules?
Most of our properties have a strict no-smoking and no-pet policy. Smoking is allowed in outside spaces such as patios, balconies and gardens as long as you make sure the smoke is not coming into the flat. The rest of the rules will be sent over with your confirmation email.

Your Stay

Who do I speak to if I experience issues with the property?
Just call or chat with your contacts that are listed on the online manual and we'll address the problem right away.
Can I get a price quote without booking?
You absolutely can. You can do it easily through the website – just select your dates and property and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday property, we recommend that you not delay your booking while the place is still available.
Can I cook in the property?
Go ahead and unleash your inner master chef! Each property comes with a fully equipped kitchen.
Is it safe?
Absolutely! All London Base properties are totally secure and private. Moreover, thanks to our property insurance policy, you can enjoy your stay worry-free.

Arrivals and Departures

At what time can I check-in and check-out?
You can check-in as of 15:00. You can also check-in later on or at night. Please note that if you decide to depart after 11:00, you will be requested to pay for half the night, and it needs to be approved with us.
What if I want to have an early check-in or a late check-out?
An early check-in is certainly possible as long as property is ready for you. Please let us know. Check-out is until 11:00. Depending on the circumstances, we'll try and arrange the best solution for you.
Will someone be there when I leave?
Most of the time we ask you to leave. The keys in the key box on leaving. Quite often our cleaner will arrive at 11AM on the day of your departure. You can leave your luggage to pick it up before 3PM but the cleaner will need her time and space from 11AM onwards.

Cancellation Policy

Guests receive a full refund upon cancellation more than 14 days prior to the check-in date. In the case of cancellations or changes in booking within 1 day of the check-in date, no full or partial refund will be granted. Cleaning Fee and applicable taxes will be refunded for any reservation cancellation, regardless of cancellation policy. For more information regarding cancellation policies, see our online manual